Your questions, answered

AlloCall offers call answering and follow-ups in English and French for businesses in Quebec and across Canada. Service languages, scripts and the mix of enquiries are agreed before implementation.

Pricing depends on call volume, the tasks assigned to agents, service languages and coverage hours. Request a quote with these details so pricing and terms can be confirmed for your business.

Coverage is agreed around your needs and service availability. Specify the days, hours and time zone required. Do not assume round-the-clock human coverage is included without written confirmation.

The offering is intended for businesses in Quebec and across Canada. Share the provinces you serve, your customers’ languages and their time zones so call handling and follow-up instructions can be planned.

Agents can follow the greeting, scripts and transfer rules agreed with you. Prepare answers to common questions and identify requests that need to go to your team.

Calendar use needs to be checked against the tool, access permissions and booking rules. Define appointment lengths, availability, time zones and situations that require approval before confirmation.

The reminder channel, timing and cancellation instructions are agreed at the start. Agents follow those rules to confirm, reschedule or pass along a change request. Available tools and channels are confirmed in the proposed service.

It can include qualifying enquiries, callbacks, record updates and appointment scheduling. Tasks, qualification criteria and tools are agreed with you; a sale or conversion rate is not guaranteed.

The proposed approach combines automation tools and agents. AI can handle repetitive steps within a defined workflow; complex requests, complaints and uncertain answers need a route to a person under the agreed handoff rules.

The allocall.ca domain or a Canadian phone number does not establish where work is performed. Before starting, ask for confirmation of operating locations, tools, information access and retention arrangements for your service.

Include your industry, province, estimated call volume, preferred service languages and coverage hours. Add the tasks you want to delegate and the tools you already use. These details help define the scope and terms of the quote.

The agent follows the agreed transfer or callback instructions. Requests that need technical, medical or other professional expertise should go to the appropriate person rather than receive an improvised answer.

Shopify and web live chat can be included with answers and handoff rules defined by your business. Access permissions, apps and required integrations need to be confirmed before implementation.

Request an estimate in CAD with your platforms, enquiry volumes, service languages and coverage hours. Confirm included tasks, any additional charges and billing terms before starting.

These tasks can be included in the service scope. Agents use the information available in your tools and your communication instructions. Return procedures, sales offers and refund decisions must be agreed with your team.